Effective date: 2025-10-15
KLN AutoWorks (the “Company”, “we”, “us”, “our”) respects your privacy. This Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services. This Policy is intended to meet our obligations under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.
1. Who we are
Legal name: KLN AutoWorks (sole proprietorship)
Business address: 57 Trafford Pk, Winnipeg, Manitoba,
Canada
Contact:
info@klnautoworks.com · +1
(204)-899-6955
2. Personal information we collect
- Contact data: name, email, phone, address.
- Vehicle data: make, model, year, VIN, mileage, service history.
- Booking and billing: requested services, dates, payments (processed via third-party providers; we do not store full card numbers).
- Technical data: IP address, device/browser info, pages viewed, and cookies or similar technologies.
- Communications: messages via forms, email, phone, SMS/WhatsApp, and ARI customer portal interactions.
3. How we use personal information
- Provide and manage services, bookings, and customer support.
- Issue estimates, invoices, and service records (often via ARI).
- Improve our website and services (analytics, quality assurance).
- Marketing with consent (newsletters, promotions). You can opt out anytime.
- Legal compliance, fraud prevention, and security.
4. Cookies and similar technologies
We use essential cookies for core functionality. With your consent, we use analytics cookies (e.g., Google Analytics) and marketing cookies (e.g., Meta Pixel). You can manage your choices via our Cookie Preferences.
5. Sharing personal information
- Service providers (e.g., ARI Auto Repair Software, payment processors, hosting, email/SMS providers) under contractual safeguards.
- Legal authorities if required by law or to protect rights and safety.
- Business transfers in connection with a merger, acquisition, or sale of assets.
6. International transfers
Some providers may process data outside Canada (e.g., the United States). We take steps to protect your information consistent with this Policy and applicable laws.
7. Retention
We keep personal information only as long as necessary for the purposes described or as required by law (e.g., tax/audit obligations).
8. Your choices and rights
- Access, correct, or delete your personal information (subject to legal limits).
- Withdraw consent for non-essential cookies and direct marketing.
- Unsubscribe from emails/SMS at any time (CASL).
To make a request, contact us at info@klnautoworks.com
9. Security
We use administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.
10. Children’s privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
11. Updates
We may update this Policy. The “Effective date” indicates the latest version.
12. Contact
If you have questions or complaints, contact our Privacy Officer at info@klnautoworks.com